Two-Year Product Warranty Policy

At HoundHikers, we take pride in the quality and durability of our products. To give you peace of mind, we offer a two-year warranty on all our products, ensuring your satisfaction and your dog's comfort.

What Does Our Warranty Cover?

Our warranty covers any defects in materials or workmanship for one year from the date of purchase, provided the product is used as intended. Examples of issues covered under this warranty include:

• Stitching defects or unraveling.
• Hardware malfunctions (e.g., buckles, D-rings, or clips).
• Damage caused during regular use, such as walks, hikes, or light outdoor play.
  
  

What Is Not Covered?

Our warranty does not cover:

• Damage caused by chewing, biting, or improper use.
• Normal wear and tear, including scratches or fading from exposure to the elements.
• Modifications or alterations made to the product.
• Damage caused by washing or cleaning methods not in line with our care instructions.
  
  

How to Make a Claim

1. Contact Us: Email our support team at info@hound-hikers.com with your proof of purchase, photos of the product, and a brief description of the issue.
2. Assessment: Our team will assess the issue and determine if it qualifies under the guarantee.
3. Resolution: If approved, we will replace the product free of charge or provide an alternative solution.
   
   

Important Notes

• Claims must be made within two years of the original purchase date.
• Warranty is valid for products used as they are meant to be used (e.g., no chewing, misuse, or excessive strain).
• We reserve the right to refuse claims that do not meet the guarantee criteria.
  
  

We’re confident in the quality of our products, and this warranty is our way of showing how much we care about your experience with HoundHikers.

For questions or claims, please contact us at info@hound-hikers.com 🐾